Membership Policies & FAQ

Billing — Memberships auto-bill on a 4-week term unless otherwise stated. If a membership has been pre-paid such as 2 or 3-month upfront membership, the membership will auto-bill on a 4-week term following the pre-paid period.

Pauses — We allow membership pauses of a minimum of 1 week, and up to 2 months. To be eligible for an account pause, the membership billing cycle must be on auto-bill. Pauses also stipulate that the billing cycle continues once the pause has finished. If you have requested a pause and then request a cancel within the same billing cycle, the pause will no longer be applicable to the account.

Cancelling — To cancel your membership please notify us 1 week before the renewal date of your auto-billing cycle. Cancels requested during the last week before your billing cycle will be applied to the next month’s billing.

If you have any further questions about your membership, please don’t hesitate to reach out to healthcafeco@gmail.com